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Getting Started

Everything you need to know to get up and running with Web Defender.

Security Features

Learn about the security features available in Web Defender.

Configuration

Detailed guides for configuring Web Defender to meet your needs.

Analytics & Reporting

Understand your security data and generate reports.

Billing & Account

Manage your subscription, billing, and account settings.

API & Integrations

Integrate Web Defender with your existing systems and workflows.

Frequently Asked Questions

General Questions

What is Web Defender?

Web Defender is an AI-powered Web Defender designed to protect your digital assets from a wide range of threats, including DDoS attacks, SQL injection, XSS, and more.

How does Web Defender work?

Web Defender works by analyzing incoming traffic to your digital assets, identifying potential threats using AI and machine learning, and taking appropriate action to mitigate those threats.

What types of threats does Web Defender protect against?

Web Defender protects against a wide range of threats, including DDoS attacks, SQL injection, cross-site scripting (XSS), cross-site request forgery (CSRF), file inclusion vulnerabilities, and more.

Can I use Web Defender with any website?

Yes, Web Defender can be used with any website, regardless of the platform or technology stack. We provide various integration methods to suit different needs.

Technical Questions

How do I install Web Defender?

The easiest way to install Web Defender is by adding our JavaScript snippet to your website. For more comprehensive protection, you can install our server-side components. See our Installation Guide for details.

Will Web Defender slow down my website?

Web Defender is designed to have minimal impact on website performance. Our cloud-based architecture ensures that most of the processing happens on our servers, not yours.

Can I customize the security rules?

Yes, Web Defender allows you to create custom security rules to meet your specific needs. You can define rules based on IP addresses, request patterns, and more.

Does Web Defender work with HTTPS?

Yes, Web Defender fully supports HTTPS and is designed to work seamlessly with encrypted traffic.

Account & Billing

What subscription plans are available?

We offer several subscription plans to meet different needs and budgets. All plans include a 30-day free trial. Visit our Pricing Page for details.

How does the free trial work?

All new accounts come with a 30-day free trial that includes access to all features. No credit card is required to start the trial.

Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription plan at any time. Changes take effect immediately, and your billing is adjusted accordingly.

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers for annual plans. All payments are processed securely.

Support & Troubleshooting

How do I get support?

We offer several support channels, including email, live chat, and phone support for premium plans. You can also find answers in our documentation and community forums.

What are your support hours?

Our support team is available 24/7 for critical issues. For non-critical issues, our support hours are Monday to Friday, 9 AM to 6 PM EST.

I'm experiencing false positives. What should I do?

If you're experiencing false positives, you can adjust your security settings or create custom rules to allow legitimate traffic. Contact our support team for assistance.

How do I report a bug?

You can report bugs through our support portal or by emailing [email protected]. Please include as much detail as possible, including steps to reproduce the issue.

Support Options

Live Chat

Chat with our support team in real-time for immediate assistance with your questions.

Start Chat

Email Support

Send us an email and our support team will get back to you within 24 hours.

Email Us

Phone Support

Available for premium plans. Speak directly with our support team for urgent issues.

Call Us

Documentation

Comprehensive guides and tutorials to help you get the most out of Web Defender.

View Docs

Community Forum

Connect with other Web Defender users, share tips, and get help from the community.

Join Forum

Video Tutorials

Watch step-by-step video tutorials to learn how to use Web Defender effectively.

Watch Videos

Can't find what you're looking for?

If you couldn't find the answer to your question, please fill out the form and our support team will get back to you as soon as possible.

Phone

+1 (555) 123-4567

Support Hours

Monday - Friday, 9 AM - 6 PM EST